Subject: New Reply Received - Conversation with Dunking Grapes
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 29 Mar 2020 09:27:59 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Conversation with Dunking Grapes  Ticket comment <div>Please see attach pic<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5OTY2NjY3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RAK-COB9yXfoewD1Edj7zMgsNGRmsZBba0zD3c0n05k">
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5OTY2NjY3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.K36QZPCUTCTXNrW5EkDrvZJubbXm34WTpajtctYK-J4"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 29 Mar 2020, at 12:19 PM, Landmark Group &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 577067</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div>Hi Abdulrahman,</div>
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<div>Thank you for your patience.</div>
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<div>With reference to order no #6467183101</div>
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<div>We would like to inform you our team updated that they have received two items on the above order and for which we have processed the refund on 7 March, 2020.</div>
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<br>The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<br>
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<div>With reference to order no #6467555821</div>
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<div>We would like to inform you that we have not received any item in this order. We request you to please share the return slip for this order to check further.</div>
<div><br></div>We look forward to hearing from you.<br><br style="box-sizing: border-box">Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br style="box-sizing: border-box">Your friends,<br>The Support Team<br><div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/577067