Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Mar 2020 18:48:23 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="direction: ltr">Hello, </div>
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<div style="direction: ltr">I am enquiring about my entire order which has 6 items associated with order # <span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>6472034067. </span>
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<div style="direction: ltr"><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><br></span></div>
<div style="direction: ltr"><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0)'>I am not enquiring or asking about “future” orders.</span></div>
<div style="direction: ltr"><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0)'><br></span></div>
<div style="direction: ltr"><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0)'>Kindly see the below photo. Does this mean there are multiple deliveries with this order? Although it states “you’ll receive your order in 1 delivery”! ..???</span></div>
<div style="direction: ltr"><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0)'><br></span></div>
<div style="direction: ltr"><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0)'><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5OTUxNTA3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QB2LBQQKZslYk9X5wGJyy8V5VBl_wE4HRGI-jnDRSsM"><br></span></div>Also, I only received the chair today by ARAMEX. <div><br></div>
<div>From the below photos, I have circled all missing items that are not listed in delivery #1. </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5OTUxNTA3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6GW20KlZ73UXuoXoKlcpiFa-5XH0RXKLMA8bG2sO-Ls"></div>
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<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5OTUxNTA3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.N9ORGDELZoKt1a4rhCx9ch4TIKshG_szi0w1hHzW4t4"><br></span></div>
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<div>Therefore, as you can see I paid SAR 3,320 so I am expecting all items to be delivered and received. </div>
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<div>You can reach me on my mobile # +966 544225920 for further explanation. </div>
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<div>I am waiting for a clear reply to my concerns. </div>
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<div>Regards, </div>
<div><br></div>Nadien Algirim <div>+966 544225920</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 28 Mar 2020, at 7:27 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Nadien,</div>
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<div>Thank you for getting in touch with us.<div dir="ltr"> <br style="box-sizing: border-box">With reference to order no #6472034067</div>
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<br>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a missing items in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get all your products for your future purchases.</div>
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<div>We would also request you to please share the name of the item which you have received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/584538