Subject: New Reply Received - Regarding order number 9772811308.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Mar 2020 17:03:25 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Regarding order number 9772811308.  Ticket comment <div dir="auto">If delivery is possible please let me know and i can share the address. For timebeing i can't come for collection as precautionary measure due to covid-19.<div dir="auto">By the way i went to MoE Centerpoint on 24th Mar and it was closed during mid day.</div>
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<div>On Wed, 25 Mar, 2020, 6:24 PM Coupons Deal, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">With the prevailing situation, i would like to cancel my order and refund it back.</div>
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<div dir="ltr" class="gmail_attr">On Wed, 25 Mar, 2020, 5:19 PM Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 551212</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 551212<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div>Hi Arun,</div>
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<br>Thank you for getting in touch with us.</div>
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<div dir="ltr">With reference to order number #9772811308</div>
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>We would like to inform you that as the stores are closed right now so either you can collect the order at the later date or you can cancel this order and we will process the refund for the same.</div>
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<br style="box-sizing:border-box">We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/551212