Subject: Ticket Assigned - Conversation with Chilling Fire
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 26 Mar 2020 16:17:08 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chilling Fire Chilling Fire                    Can you please provide a number or contact to cancel the order...?           07:56 PM, 26th Mar                     Chilling Fire                    its tooooo late           07:56 PM, 26th Mar                     Chilling Fire                    Before 4 days you have told that with in 48 Hours Babyshop will contact me. It’s not happened until now           07:57 PM, 26th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           07:57 PM, 26th Mar                     Chilling Fire                    Can you please check the status of my order  # 6469535462           07:57 PM, 26th Mar                     Chilling Fire                    Can you please provide a number or contact to cancel the order...?
its tooooo late
Before 4 days you have told that with in 48 Hours Babyshop will contact me. It’s not happened until now           07:58 PM, 26th Mar                   Shivani                    We would like to inform you that all the store are closed and collection of this order will not be possible at the moment.           08:01 PM, 26th Mar                     Chilling Fire                    So I need to cancel the order and need a refund           08:02 PM, 26th Mar                     Chilling Fire                    or You can Contact Me (0552359333) and Handover after curfew time           08:03 PM, 26th Mar                     Chilling Fire                    All my orders are for new born and it’s all Urgent at the pregnancy. If you can’t deliver, please cancel it and refund           08:04 PM, 26th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you           08:04 PM, 26th Mar                     Chilling Fire                    Please tell me the next step           08:05 PM, 26th Mar                   Shivani                    We will forward your cancellation request to our team and will update you via email.           08:05 PM, 26th Mar                     Chilling Fire                    Will you deliver or refund...?           08:05 PM, 26th Mar                     Chilling Fire                    If refund, How much days it will take..?           08:05 PM, 26th Mar                   Shivani                    Once we will process the refund the amount will be credited to card within  2 - 15 working days.           08:10 PM, 26th Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           08:11 PM, 26th Mar                     Chilling Fire                    [email-masked]           08:11 PM, 26th Mar                   Shivani                    We will get back to you via email.           08:12 PM, 26th Mar                   Shivani                    Is there anything else I can help you with?            08:12 PM, 26th Mar                     Chilling Fire                    Please make it fast,it’s already 15 days over           08:12 PM, 26th Mar                     Chilling Fire                    if my order is in the store,why can’t you just deliver through Fetchr or directly           08:13 PM, 26th Mar                     Chilling Fire                    or I will come outside there in Dammam Corniche           08:13 PM, 26th Mar                   Shivani                    We will resolve your issue as soon as possible.           08:15 PM, 26th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           08:16 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/577087