Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Mar 2020 14:58:59 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           06:33 PM, 26th Mar                   Bot                   Hi again!           06:33 PM, 26th Mar                     User                    where is my order           06:34 PM, 26th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:34 PM, 26th Mar                     User                    Hi cherry pie dosdos,
 
It’s Nancy, your personal Fetchr Bot assistant! :slightly_smiling_face:
 
I have scheduled your order 34127577588572 from Landmark Retail Investment Co LLC – Landmark Online Retail for delivery on 26/03/2020 from 09:00 - 18:00 to Al Istiqlal Bu Daniq Al Budaniq [AL BUDANIQ]
 
Type *C* or *Change* to change any of the delivery details

To stop receiving my messages in the future, type Stop

لتغيير لغة المحادثة للعربية، اكتب ١           06:34 PM, 26th Mar                     User                    i received message from ftcher about my parcel but it was not delivered today           06:34 PM, 26th Mar                     User                    and theu said it's in transit           06:35 PM, 26th Mar                     User                    where is my parcel please           06:35 PM, 26th Mar                   Shivani                    We request you to please share your order number  so that we can assist you better.           06:36 PM, 26th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:39 PM, 26th Mar                     User                    hello           06:39 PM, 26th Mar                     User                    i couldn't remember the order #           06:39 PM, 26th Mar                     User                    maybe you can find through my name           06:39 PM, 26th Mar                     User                    cherry pie dosdos           06:39 PM, 26th Mar                     User                    0528673253           06:39 PM, 26th Mar                   Shivani                    Thank you for the detail.           06:41 PM, 26th Mar                   Shivani                    We request you to please share the email which you used while placing your order.           06:41 PM, 26th Mar                     User                    [email-masked]           06:41 PM, 26th Mar                   Shivani                    We are unable to check the details with this email address.           06:44 PM, 26th Mar                     User                    [email-masked]           06:45 PM, 26th Mar                     User                    [email-masked]           06:45 PM, 26th Mar                   Shivani                    Please allow me a moment to check.           06:46 PM, 26th Mar                     User                    yes please           06:47 PM, 26th Mar                   Shivani                    We would like to inform you that your order #9774092849  has been shipped from warehouse.           06:47 PM, 26th Mar                     User                    how come ftcher is telling me they are waiting for it to be shipped from your warehoise to them           06:48 PM, 26th Mar                     User                    can you please contact fetchr because they are liars!!!!           06:48 PM, 26th Mar                   Shivani                    They might have received the information regarding the shipment only.           06:50 PM, 26th Mar                     User                    Hi cherry pie dosdos,
 
It’s Nancy, your personal Fetchr Bot assistant! :slightly_smiling_face:
 
I have scheduled your order 34127577588572 from Landmark Retail Investment Co LLC – Landmark Online Retail for delivery on 26/03/2020 from 09:00 - 18:00 to Al Istiqlal Bu Daniq Al Budaniq [AL BUDANIQ]
 
Type *C* or *Change* to change any of the delivery details

To stop receiving my messages in the future, type Stop

لتغيير لغة المحادثة للعربية، اكتب ١           06:50 PM, 26th Mar                     User                    then how come they've schedules it today suppose to be?           06:50 PM, 26th Mar                     User                    i don't know if the two of you have a miscommunication or what           06:51 PM, 26th Mar                   Shivani                    We are sorry for that.           06:51 PM, 26th Mar                   Shivani                    Our courier team will contact you soon to arrange the delivery as soon as possible.           06:52 PM, 26th Mar                     User                    what to do..tomorrow is friday so i won't expect anything           06:52 PM, 26th Mar                   Shivani                    Our team will arrange the delivery soon.           06:53 PM, 26th Mar                   Shivani                    Is there anything else I can help you with?            06:56 PM, 26th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:58 PM, 26th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:58 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/576670