Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 26 Mar 2020 14:40:47 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, I recieved a notification that my order has been delivered but I have not recieved it yet. How is this possible? Kindly do the needful and track my package as I have not recieved it           06:17 PM, 26th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:19 PM, 26th Mar                     User                    The order shows that it’s been delivered.           06:20 PM, 26th Mar                     User                    But I have not recieved my order till now           06:20 PM, 26th Mar                     User                    can you please check with the logistics and let me know as the app shows delivered but I have not recieved anything.           06:21 PM, 26th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           06:22 PM, 26th Mar                     User                    Just a minute           06:22 PM, 26th Mar                     User                    9773897809           06:23 PM, 26th Mar                     User                    This is the order number which shows delivered but I have not recieved it yet.           06:25 PM, 26th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:27 PM, 26th Mar                     User                    Ok           06:27 PM, 26th Mar                   Shivani                    Thank you for holding up            06:30 PM, 26th Mar                     User                    No problem           06:30 PM, 26th Mar                   Shivani                    We can see that your order is showing delivered on 26 March, 2020.           06:30 PM, 26th Mar                     User                    but it’s not delivered till now           06:31 PM, 26th Mar                     User                    I have not got it           06:31 PM, 26th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you           06:31 PM, 26th Mar                     User                    Who delivered to to whom when I have not recieved it           06:31 PM, 26th Mar                     User                    So how will I get my order?           06:32 PM, 26th Mar                   Shivani                    We will forward your issue to our team and will update you soon.           06:32 PM, 26th Mar                     User                    My money has also deducted           06:32 PM, 26th Mar                     User                    I recieved a call in the afternoon before 6 they will deliver but till now. I have not got it and then how is it showing delivered.           06:33 PM, 26th Mar                     User                    When will I get an update about this. My money has deducted.           06:33 PM, 26th Mar                     User                    Was no proof asked during delivery?!           06:34 PM, 26th Mar                     User                    Why is that you can’t follow up with the courier team and give me an update now ?           06:35 PM, 26th Mar                   Shivani                    We will forward your issue and we get back to you soon.           06:37 PM, 26th Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           06:37 PM, 26th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:39 PM, 26th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:40 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/576569