Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 26 Mar 2020 13:35:22 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, I need to enquirer bout my shipment           05:19 PM, 26th Mar                     User                    I saw that it would arrive in two shipments but I don’t see any tracking number for the second part of my shipment           05:19 PM, 26th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:21 PM, 26th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           05:24 PM, 26th Mar                     User                    6472258731           05:26 PM, 26th Mar                     User                    that is my order number           05:26 PM, 26th Mar                   Shivani                    Thank you for the detail.           05:31 PM, 26th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:31 PM, 26th Mar                   Shivani                    Thank you for holding up            05:31 PM, 26th Mar                   Shivani                    We would like to inform you that the other item will be delivered by our internal courier team and you will not be able to track it.           05:32 PM, 26th Mar                   Shivani                    Once the order will be shipped from warehouse you will receive the notification for the same.           05:32 PM, 26th Mar                   Shivani                    Is there anything else I can help you with?            05:32 PM, 26th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:34 PM, 26th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:35 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/576131