Subject: New Reply Received - Re: Your products are on the way
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 26 Mar 2020 13:34:24 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Please be advised that refund still not credited to.my account.<div dir="auto">Kindly check this urgently.</div>
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<div dir="auto">Thank you</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 6, 2020, 3:15 PM Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Ghemma,</div>
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<div>Thank you for your patience.</div>
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<div>With reference to order number #9770887126</div>
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<div>We sincerely apologise for the inconvenience caused to you.</div>
<div><br></div>We would like to inform you that our courier partner tried to contact you thrice on 3 different days but didn't receive any response from your end.<div><br style="box-sizing:border-box"></div>
<div>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. </div>
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<div>Also, we have processed the refund on 2 March, 2020 and the amount will be refunded back to your original payment method in 2 - 15 working days.</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/492921