Subject: Ticket Assigned - Conversation with stefo-steve
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 26 Mar 2020 13:30:02 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with stefo-steve stefo-steve                    hi           05:03 PM, 26th Mar                     stefo-steve                    wanted to follow up our order           05:03 PM, 26th Mar                     stefo-steve                    it was since 24 that you supposed to deliver.. but until now still we are waiting           05:04 PM, 26th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:04 PM, 26th Mar                     stefo-steve                    are you going to deliver or or what?           05:05 PM, 26th Mar                     stefo-steve                    where is our order           05:05 PM, 26th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           05:06 PM, 26th Mar                     stefo-steve                    order number 6471283863           05:07 PM, 26th Mar                   Shivani                    Thank you           05:08 PM, 26th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:08 PM, 26th Mar                     stefo-steve                    we need our order ASAP           05:08 PM, 26th Mar                   Shivani                    Thank you for holding up            05:11 PM, 26th Mar                     stefo-steve                    can you help us           05:11 PM, 26th Mar                   Shivani                    We can see that you have placed your order on 20 March, 2020.           05:11 PM, 26th Mar                     stefo-steve                    its too much waiting           05:11 PM, 26th Mar                   Shivani                    We request you to please share your contact number.           05:12 PM, 26th Mar                     stefo-steve                    so where is our order??????           05:12 PM, 26th Mar                   Shivani                    Your order still in processing stage.           05:13 PM, 26th Mar                     stefo-steve                    054 618 1096           05:13 PM, 26th Mar                     stefo-steve                    then why you tell us that it will be delivered last march 24????           05:14 PM, 26th Mar                   Shivani                    Thank you for the detail.           05:14 PM, 26th Mar                     stefo-steve                    we have been waiting           05:14 PM, 26th Mar                   Shivani                    Yes, we can see that and we are sorry for the delay in delivery.           05:14 PM, 26th Mar                     stefo-steve                    so when is the real delivery????           05:15 PM, 26th Mar                   Shivani                    We will forward your issue to your issue to our team and we will get back to you soon.           05:15 PM, 26th Mar                     stefo-steve                    that is always they are telling after your company charged us 1099sr!!           05:16 PM, 26th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           05:17 PM, 26th Mar                   Shivani                    We will get back to you soon.           05:17 PM, 26th Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           05:17 PM, 26th Mar                     stefo-steve                    if we dont receive our order until tomorrow, we will report you to the authorities!!           05:17 PM, 26th Mar                     stefo-steve                    [email-masked]           05:18 PM, 26th Mar                   Shivani                    We will forward your issue as soon as possible.           05:18 PM, 26th Mar                   Shivani                    Thank you for the email.           05:18 PM, 26th Mar                   Shivani                    Is there anything else I can help you with?           05:18 PM, 26th Mar                     stefo-steve                    we will wait the delivery until tomorrow or else we will report to the authorities!           05:19 PM, 26th Mar                   Shivani                    We will get back to you soon and we request you to please allow us some time to resolve the issue.           05:20 PM, 26th Mar                     stefo-steve                    too much time wasted! we could have buy it to other companies!           05:20 PM, 26th Mar                     stefo-steve                    poor service           05:21 PM, 26th Mar                   Shivani                    We sincerely apologise for that.           05:23 PM, 26th Mar                   Shivani                    We will get back to you soon.           05:23 PM, 26th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:24 PM, 26th Mar                     stefo-steve                    i dont need the apology we need our order!           05:24 PM, 26th Mar                   Shivani                    We will resolve your issue as soon as possible.           05:29 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/576091