Subject: Ticket Assigned - Conversation with Sailing Bottle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Mar 2020 08:21:49 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sailing Bottle Sailing Bottle                    Hello, I received my order recently.           12:14 PM, 26th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:14 PM, 26th Mar                     Sailing Bottle                    but one of my order seems small to me. So I ordered M size. And thats my usual size. But  its small. Can I change the size?           12:14 PM, 26th Mar                     Sailing Bottle                    Plain jacket with long sleeve           12:15 PM, 26th Mar                   Shivani                    We would like to inform you that we do not offer exchange of the item.           12:17 PM, 26th Mar                     Sailing Bottle                    I got my order just an hour ago...I tried on my once, and its small. I cannot change the size?           12:18 PM, 26th Mar                   Shivani                    We request you to please return the item and place a new order again with the desired size.           12:19 PM, 26th Mar                   Shivani                    You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           12:19 PM, 26th Mar                   Shivani                    Is there anything else I can help you with?            12:19 PM, 26th Mar                     Sailing Bottle                    Alright I got it, thank you           12:21 PM, 26th Mar                     Sailing Bottle                    thats all           12:21 PM, 26th Mar                   Shivani                    You're most welcome.           12:21 PM, 26th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:21 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/574220