Subject: Ticket Assigned - Conversation with Rolling Camera
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 26 Mar 2020 08:09:27 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Camera Rolling Camera                    Hello, I would like a status update on my current order. Order number is 6472285293           11:48 AM, 26th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:48 AM, 26th Mar                     Rolling Camera                    I would like to know when my order will be delivered. It shipped a few days ago, but it should be here by now. Order number is 6472285293           11:49 AM, 26th Mar                   Shivani                    We can see that you have placed your order on 24 march and the orders usually delivered within 5 - 7 working days.           11:51 AM, 26th Mar                   Shivani                    Our courier team will contact you soon to arrange the delivery.           11:52 AM, 26th Mar                     Rolling Camera                    I look at the tracking and it shows some type of map that looks like it's been delivered but no one in the office where I am living at has received anything           11:52 AM, 26th Mar                     Rolling Camera                    Also another order I placed, I cancelled it and was wondering if the products ever were sent back so I can start getting my refund back for it           11:53 AM, 26th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:53 AM, 26th Mar                     Rolling Camera                    Sure.           11:53 AM, 26th Mar                   Shivani                    Thank you for holding up            11:55 AM, 26th Mar                     Rolling Camera                    Thank you for checking           11:56 AM, 26th Mar                   Shivani                    We can see that  the order just shipped from warehouse.           11:56 AM, 26th Mar                   Shivani                    It is not showing delivered.           11:56 AM, 26th Mar                     Rolling Camera                    Well the last order I placed, that I cancelled, was never delivered.           11:57 AM, 26th Mar                   Shivani                    tracking.shipadelivery.com           11:57 AM, 26th Mar                     Rolling Camera                    Can I check the status of the order I cancelled?           11:57 AM, 26th Mar                   Shivani                    Kindly track your order here with tracking number #S000677546554           11:57 AM, 26th Mar                   Shivani                    Kindly share the order number as well.           11:58 AM, 26th Mar                     Rolling Camera                    6469727370           11:58 AM, 26th Mar                   Shivani                    Thank you           12:00 PM, 26th Mar                   Shivani                    Please allow me a moment to check.           12:00 PM, 26th Mar                     Rolling Camera                    Thank you           12:00 PM, 26th Mar                   Shivani                    Did you cancel this order?           12:02 PM, 26th Mar                     Rolling Camera                    Yes           12:02 PM, 26th Mar                     Rolling Camera                    On march 21           12:02 PM, 26th Mar                   Shivani                    The order status still is in progress.           12:03 PM, 26th Mar                   Shivani                    And the order still with the courier team.           12:03 PM, 26th Mar                   Shivani                    Once the order reached warehouse then only we will process the refund for the same.           12:04 PM, 26th Mar                     Rolling Camera                    I cancelled the order with a person called Shivani and he told me within 2-3 days when the items left the DC, I will get my refund           12:04 PM, 26th Mar                     Rolling Camera                    Well when will it reach warehouse because I cancelled it on the 21st of March 2020           12:04 PM, 26th Mar                   Shivani                    Ok           12:05 PM, 26th Mar                   Shivani                    We will forward the issue to our courier team and ask them to return the order on priority.           12:05 PM, 26th Mar                     Rolling Camera                    Abhishek is who I cancelled it with sorry haba           12:05 PM, 26th Mar                     Rolling Camera                    Haha           12:06 PM, 26th Mar                     Rolling Camera                    Thank you           12:06 PM, 26th Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           12:06 PM, 26th Mar                     Rolling Camera                    [email-masked]           12:06 PM, 26th Mar                   Shivani                    Thank you for the email.           12:08 PM, 26th Mar                   Shivani                    We will get back to you soon..           12:08 PM, 26th Mar                     Rolling Camera                    Thank you           12:09 PM, 26th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:09 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/574157