Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 26 Mar 2020 07:37:26 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good morning           11:12 AM, 26th Mar                     User                    How can i exchange           11:12 AM, 26th Mar                     User                    Would you please tell me how to make exchange process           11:14 AM, 26th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:15 AM, 26th Mar                     User                    I want to change the size           11:16 AM, 26th Mar                     User                    same items but smaller size           11:16 AM, 26th Mar                     User                    i have received my order an hour ago           11:17 AM, 26th Mar                   Shivani                    We would like to inform you that we do not offer exchange of the item.           11:17 AM, 26th Mar                     User                    So           11:18 AM, 26th Mar                     User                    What should i do with not fitting ones           11:19 AM, 26th Mar                     User                    refund also not available?!           11:19 AM, 26th Mar                   Shivani                    We would request you to please return the item and purchase a new item again with the desired size.           11:20 AM, 26th Mar                     User                    Ok           11:21 AM, 26th Mar                   Shivani                    You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           11:21 AM, 26th Mar                     User                    How to make return           11:21 AM, 26th Mar                   Shivani                    We would like to inform you that you can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           11:25 AM, 26th Mar                   Shivani                    Is there anything else I can help you with?            11:25 AM, 26th Mar                     User                    Regarding money how can be refund           11:27 AM, 26th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           11:30 AM, 26th Mar                   Shivani                    If you have paid by card then it will b refunded in your card. If paid by cash then my credit wallet if you are registered customer or refund voucher if you are guest user.           11:31 AM, 26th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:32 AM, 26th Mar                     User                    Yes           11:33 AM, 26th Mar                     User                    
  I payed with card           11:33 AM, 26th Mar                     User                    But i prefer to get it as credit           11:33 AM, 26th Mar                     User                    so i can use it the same time           11:34 AM, 26th Mar                     User                    is that possible ?           11:34 AM, 26th Mar                   Shivani                    We would like to inform yu that the refund will be credited to your card within 2 - 15 working days.           11:35 AM, 26th Mar                     User                    Ok thanks for help           11:36 AM, 26th Mar                   Shivani                    You're most welcome.           11:37 AM, 26th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:37 AM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/574028