Subject: New Reply Received - RE: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Mar 2020 22:38:17 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  RE: Your products are on the way  Ticket comment <div dir="auto">Hello, </div>
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<div dir="auto">For my return request upon the order no.6469596913</div>
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<div dir="auto">The item I recevied with a wrong color the Avent baby girl smoother .... </div>
<div dir="auto">You sent me an email to finalize the return request including the first step to confirm the pickup as one of the courier partner will call me to schedule a pickup day and uptill now no one called... </div>
<div dir="auto">So please would you inform me when will this happen?! And what is the next step after it?</div>
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<div dir="auto">Thanks for your effort so appreciated </div>
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<div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 3/20/20 3:55 PM (GMT+02:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#542478] - RE: Your products are on the way </div>
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<div>Hi Sarah,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>With reference to order no #6469596913</div>
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong colour item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website and return the product to us. </div>
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<div>We would like to inform you can return your purchases through the below channel:</div>
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<div>You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
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<div>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/542478