Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 25 Mar 2020 21:39:52 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div>

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Hello I returned the item lace abaya since 21/3 but still nothing is refunded in my account or my credit card 151SR for the order number #6469392211
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Sarah Shahin &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 23, 2020 12:31:43 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#534811] - Returns
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but still nothing is refunded <br>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Sarah Shahin &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 23, 2020 12:30:23 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#534811] - Returns</font>
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yes I gave the item to the carrier since 21/3 <br>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 23, 2020 8:11:29 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#534811] - Returns</font>
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<div>Hi Sarah,</div>
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<div>Thank you for your prompt reply.</div>
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<div dir="ltr">We would request you to please pack he item in the box or any packaging and hand over the item to our courier team once they will come to collect the item. We will accept the return of it.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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<div id="divRplyFwdMsg" dir="ltr">
<font style="font-size:11pt" color="#000000"><b>From:</b> Sarah Shahin &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 23, 2020 12:31:43 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#534811] - Returns</font>
<div> </div>
</div>
<div>
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
but still nothing is refunded <br>
<br>
</div>
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
<span id="x_OutlookSignature">
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
</div>
</span><br>
</div>
<hr style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size:11pt"><b>From:</b> Sarah Shahin &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 23, 2020 12:30:23 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#534811] - Returns</font>
<div> </div>
</div>
<div>
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
yes I gave the item to the carrier since 21/3 <br>
<br>
</div>
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
<span id="x_x_OutlookSignature">
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
</div>
</span><br>
</div>
<hr style="display:inline-block; width:98%">
<div id="x_x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size:11pt"><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 23, 2020 8:11:29 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#534811] - Returns</font>
<div> </div>
</div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div>
<div>Hi Sarah,</div>
<div>
<br>
</div>
<div>Thank you for your prompt reply.</div>
<div>
<br>
</div>
<div dir="ltr">We would request you to please pack he item in the box or any packaging and hand over the item to our courier team once they will come to collect the item. We will accept the return of it.</div>
<div>
<br style="box-sizing:border-box">
</div>
<div>
<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
<div>
<br style="box-sizing:inherit; font-weight:inherit">
</div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div>
<div dir="ltr">
<div>
<br>
</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/534811