Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Mar 2020 13:39:33 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:21 PM, 25th Mar                     User                    i asked about replacing the order ?           05:21 PM, 25th Mar                     User                    order number  9773181230           05:22 PM, 25th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:22 PM, 25th Mar                     User                    I ordered wibble ball set of 8 but just got 1 ball so can I get my remaining balls ?           05:23 PM, 25th Mar                     User                             05:24 PM, 25th Mar                     User                    Ordered this           05:24 PM, 25th Mar                     User                    ?           05:25 PM, 25th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           05:31 PM, 25th Mar                   Shivani                    We would like to inform you that we do not offer the exchange of the item.           05:34 PM, 25th Mar                   Shivani                    However, you can return this item and place a new order again.           05:35 PM, 25th Mar                   Shivani                    You can  book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           05:36 PM, 25th Mar                   Shivani                    Is there anything else I can help you with?            05:36 PM, 25th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:39 PM, 25th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:39 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/571014