Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Mar 2020 12:18:31 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:55 PM, 25th Mar                     User                    u have ordered two days ago children plates frozen but i recived cars plates           03:56 PM, 25th Mar                     User                    i want to exchange           03:56 PM, 25th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:56 PM, 25th Mar                     User                    I have ordered **           03:56 PM, 25th Mar                     User                    I received a cars plates           03:57 PM, 25th Mar                     User                    But i ordered frozen           03:57 PM, 25th Mar                     User                    i want to exchange           03:57 PM, 25th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           03:58 PM, 25th Mar                     User                    9773979479           03:58 PM, 25th Mar                   Shivani                    Kindly share the image of the item which you have received.           04:00 PM, 25th Mar                     User                    Frozen dinner set           04:01 PM, 25th Mar                     User                             04:02 PM, 25th Mar                   Shivani                    Kindly share the image of the item which you have received.           04:04 PM, 25th Mar                     User                             04:05 PM, 25th Mar                   Shivani                    Thank you for the image.           04:09 PM, 25th Mar                   Shivani                    We are sorry to inform you that we do not offer exchange of the item.           04:09 PM, 25th Mar                     User                    But its not my mistake           04:09 PM, 25th Mar                   Shivani                    However, you can return this item and place a new order again with the desired item.           04:09 PM, 25th Mar                   Shivani                    We are sorry for that.           04:10 PM, 25th Mar                     User                    I ordered a frozen           04:10 PM, 25th Mar                     User                    I sent u the ebill           04:10 PM, 25th Mar                   Shivani                    Please be assured this will not repeat in future again.           04:10 PM, 25th Mar                     User                    So i have to pay again           04:11 PM, 25th Mar                   Shivani                    We will process the return for the item once the item return back to warehouse.           04:11 PM, 25th Mar                   Shivani                    Then you can place a new order again.           04:12 PM, 25th Mar                   Shivani                    You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           04:13 PM, 25th Mar                   Shivani                    Is there anything else I can help you with?            04:13 PM, 25th Mar                     User                    You mean when i return the items i will get back the money ?           04:14 PM, 25th Mar                   Shivani                    Yes, we will process the refund for the item.           04:14 PM, 25th Mar                     User                    But i payed cash           04:15 PM, 25th Mar                     User                    How i will receive the money           04:15 PM, 25th Mar                   Shivani                    We will process the refund in your my credit wallet.           04:16 PM, 25th Mar                     User                    Ok           04:16 PM, 25th Mar                     User                    I will make a return order           04:16 PM, 25th Mar                   Shivani                    Ok           04:17 PM, 25th Mar                   Shivani                    Is there anything else I can help you with?            04:17 PM, 25th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           04:18 PM, 25th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:18 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/570523