Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 25 Mar 2020 11:19:19 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I have problem linking my Shukran card           02:55 PM, 25th Mar                     User                    I just made an online order, but linking my Shukran card was not accepted ... it is supposed to be linked to my mobile number +966505939938           02:56 PM, 25th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:07 PM, 25th Mar                     User                    Hi .. I just made an online order, but linking my Shukran card was not accepted ... it is supposed to be linked to my mobile number +966505939938           03:07 PM, 25th Mar                   Shivani                    Please share your registered email address so that we can check.           03:08 PM, 25th Mar                     User                    [email-masked]           03:08 PM, 25th Mar                   Shivani                    Thank you for the email.           03:13 PM, 25th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:13 PM, 25th Mar                     User                    ok           03:13 PM, 25th Mar                   Shivani                    Thank you for holding up            03:15 PM, 25th Mar                   Shivani                    We would like to inform you that we have unlock your Shukran card.           03:15 PM, 25th Mar                   Shivani                    We request you to please try to link it again.           03:15 PM, 25th Mar                   Shivani                    To link your Shukran card, please follow the below steps:
 
1- Log in your account.
2- Go to My account > Shukran > Link your account here.
3- Follow the provided steps on the webpage           03:16 PM, 25th Mar                   Shivani                    Is there anything else I can help you with?            03:16 PM, 25th Mar                     User                    good. thanks that is it.           03:17 PM, 25th Mar                   Shivani                    You're most welcome.           03:18 PM, 25th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:19 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/570082