Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 25 Mar 2020 11:08:41 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I received my order but one of the items was wrong           02:44 PM, 25th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:45 PM, 25th Mar                     User                    I received wrong item           02:45 PM, 25th Mar                     User                    Not what I order           02:45 PM, 25th Mar                     User                    One of the items was wrong           02:46 PM, 25th Mar                     User                    I order this           02:47 PM, 25th Mar                     User                    Order no:6472150248           02:47 PM, 25th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           02:49 PM, 25th Mar                     User                    So           02:49 PM, 25th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:49 PM, 25th Mar                     User                    ok           02:49 PM, 25th Mar                     User                    I have 2nd shipment in the same order           02:50 PM, 25th Mar                     User                    could you please send the correct item with it           02:51 PM, 25th Mar                   Shivani                    We would like to inform you that we do not offer exchange of the item.           02:54 PM, 25th Mar                     User                    So           02:55 PM, 25th Mar                   Shivani                    Only return and refund can be done and then we request you to please purchase anew item again.           02:56 PM, 25th Mar                   Shivani                    We would like to inform you can return your purchases through the below channel:

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           02:57 PM, 25th Mar                   Shivani                    Is there anything else I can help you with?            02:57 PM, 25th Mar                     User                    No           02:58 PM, 25th Mar                     User                    Still not clear           02:58 PM, 25th Mar                   Shivani                    We would like to inform you that the exchange of the item is not possible, we request you to please return this item and place a new order again with the desired item.           03:00 PM, 25th Mar                     User                    The item sent to me is very cheap not the item I requested which was 80SAR           03:00 PM, 25th Mar                     User                    Still my order not completed I waiting for 2nd shipment           03:01 PM, 25th Mar                     User                    Could you please  provide me  Your support email           03:02 PM, 25th Mar                   Shivani                    We will forward your issue to our team and will update you soon via email.           03:04 PM, 25th Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           03:04 PM, 25th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:05 PM, 25th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:08 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/570025