Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Mar 2020 08:53:54 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                             12:35 PM, 25th Mar                     User                    Order delivered / received           12:35 PM, 25th Mar                     User                    Order delivered / received           12:35 PM, 25th Mar                     User                    2 items to replace one among the Tshirts           12:36 PM, 25th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:36 PM, 25th Mar                     User                    one among the Tshirt you have send wrong size . Order 2xl you have send 5xl which is over size           12:37 PM, 25th Mar                     User                    Another Tshirt you have send 2 identical instead of one           12:37 PM, 25th Mar                     User                    How to sort this out ?           12:37 PM, 25th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           12:39 PM, 25th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           12:39 PM, 25th Mar                     User                    Order number 9773960781           12:42 PM, 25th Mar                     User                    Kishan Kumar           12:42 PM, 25th Mar                     User                             12:43 PM, 25th Mar                     User                    Above one ordered for a 2xl you have snt 5xl           12:43 PM, 25th Mar                     User                             12:44 PM, 25th Mar                     User                    Above one you have sent 2 similar tshirts instead of 1           12:44 PM, 25th Mar                     User                    Hi Shivani           12:47 PM, 25th Mar                     User                    hope you got all the details required ! Kindly reply           12:47 PM, 25th Mar                   Shivani                    Yes.           12:48 PM, 25th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           12:48 PM, 25th Mar                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website and return the product to us.           12:49 PM, 25th Mar                     User                    But how to do that           12:51 PM, 25th Mar                   Shivani                    We would like to inform you that you can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
​           12:52 PM, 25th Mar                     User                    how will you adjust my money           12:52 PM, 25th Mar                     User                    Let me try and if required any help I will revert           12:53 PM, 25th Mar                   Shivani                    Ok           12:53 PM, 25th Mar                   Shivani                    We would be happy to help you.           12:53 PM, 25th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:53 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/569177