Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 25 Mar 2020 08:52:35 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi ir           12:30 PM, 25th Mar                     User                    Sir           12:30 PM, 25th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:31 PM, 25th Mar                     User                    Sir I buy shows online           12:31 PM, 25th Mar                     User                    Have size problem           12:31 PM, 25th Mar                     User                    Can I change my show size           12:31 PM, 25th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           12:33 PM, 25th Mar                     User                    Ok mam I send you now 1 second           12:33 PM, 25th Mar                   Shivani                    Sure           12:33 PM, 25th Mar                     User                    Return for Lee Cooper Textured Lace-Up Sn...   of order 9773555399 is confirmed. Our courier partner will get in touch with you to arrange a pickup.           12:34 PM, 25th Mar                     User                    Yes please check this is right?           12:35 PM, 25th Mar                     User                    I want size eu 42           12:35 PM, 25th Mar                     User                    9773555399 yes please I think this is  order number           12:36 PM, 25th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:38 PM, 25th Mar                     User                    Okay please I'll wait           12:39 PM, 25th Mar                   Shivani                    Thank you for holding up            12:42 PM, 25th Mar                     User                    Welcome mam           12:42 PM, 25th Mar                   Shivani                    We can see that you have already created the return request for the item on 22 March.           12:42 PM, 25th Mar                     User                    Yes mam but not anyone inform me about return or change           12:43 PM, 25th Mar                   Shivani                    However, we would like to inform you that we do not offer exchange of the item but you can exchange it on the store.           12:43 PM, 25th Mar                     User                    That's why I contact again here           12:43 PM, 25th Mar                   Shivani                    As store are closed due to COVID -19 exchange of the item is not possible at this time.           12:44 PM, 25th Mar                     User                    You please can tell when I can exchange           12:44 PM, 25th Mar                     User                    And mam I want to ask you I will go derect any show mart store and I can change right?           12:45 PM, 25th Mar                   Shivani                    Yes, you can visit the shoemart store within 14 - 28 days.           12:47 PM, 25th Mar                   Shivani                    And exchange the item with the desired size.           12:48 PM, 25th Mar                     User                    Okay mam thanks and you know when will open stores           12:49 PM, 25th Mar                   Shivani                    We are sorry but stores will be remain closed until further notice.           12:50 PM, 25th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:52 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/569167