Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 25 Mar 2020 08:40:02 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           12:24 PM, 25th Mar                   Bot                   Hi again!           12:25 PM, 25th Mar                     User                    can i talk to customer care executive           12:25 PM, 25th Mar                     User                    or i need contact number to call store           12:26 PM, 25th Mar                     User                    hello           12:26 PM, 25th Mar                   Bot                   أهلا مرة أخرى!           12:26 PM, 25th Mar                     User                    hello           12:26 PM, 25th Mar                   Bot                   أهلا مرة أخرى!           12:26 PM, 25th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:26 PM, 25th Mar                     User                    hello can i get the contact number of store           12:27 PM, 25th Mar                   Shivani                    We are sorry to inform you that our customer support team is not working at the moment because of the COVID - 19.           12:27 PM, 25th Mar                   Shivani                    Kindly share your issue so that we can help you.           12:27 PM, 25th Mar                     User                    i had bought medela brest feeding machine. after 1 month its not working i nee to replace.           12:28 PM, 25th Mar                     User                    is store is open           12:28 PM, 25th Mar                   Shivani                    Our store are closed at the moment.           12:28 PM, 25th Mar                   Shivani                    Is this store purchase or online purchase?           12:28 PM, 25th Mar                     User                    store purchase           12:29 PM, 25th Mar                     User                    warranty is there           12:29 PM, 25th Mar                   Shivani                    Ok           12:30 PM, 25th Mar                     User                    i need to know for how many month warranty for that           12:30 PM, 25th Mar                   Shivani                    We request you to please visit the store once it will reopen again.           12:30 PM, 25th Mar                   Shivani                    Is there anything else I can help you with?            12:30 PM, 25th Mar                     User                    when it will open           12:31 PM, 25th Mar                   Shivani                    The stores will be remain closed until further notice.           12:32 PM, 25th Mar                     User                    ok. at least can you tell me. for how many month warranty will be there for the newly purchased machine           12:33 PM, 25th Mar                   Shivani                    As per our online policy you can return the item within 14 days and warranty is based upon the brand and machine itself.           12:34 PM, 25th Mar                     User                    ok. but i can't see any warranty period on box so i want to know.           12:36 PM, 25th Mar                   Shivani                    We are sorry if it i not mention so there might be no warranty.           12:37 PM, 25th Mar                   Shivani                    However, we suggest you to please visit the store once it will be reopen.           12:38 PM, 25th Mar                     User                    ok. thanks           12:38 PM, 25th Mar                   Shivani                    You're most welcome.           12:39 PM, 25th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:39 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/569088