Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 24 Mar 2020 15:53:21 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:41 PM, 24th Mar                   Bot                   Hi again!           07:41 PM, 24th Mar                     User                    I need to buy t-shirts           07:42 PM, 24th Mar                     User                    But I am worried if the size is not correct then will it be replaced           07:42 PM, 24th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           07:42 PM, 24th Mar                     User                    Hi Shivani           07:42 PM, 24th Mar                   Shivani                    We would like to inform you that we do not offer exchange of the item.           07:43 PM, 24th Mar                   Shivani                    However, you can return it and place anew order again with the desired size within 14 days of the delivery.           07:43 PM, 24th Mar                     User                    If I want a smaller or larger size then can it be done?           07:43 PM, 24th Mar                     User                    When I return will I get my cash back?           07:44 PM, 24th Mar                     User                    Because I don't have bank account here           07:44 PM, 24th Mar                     User                    How do I return? Will your agent come to pick up           07:45 PM, 24th Mar                     User                    And do I need to pay for returning good?           07:46 PM, 24th Mar                     User                    For pickup?           07:46 PM, 24th Mar                   Shivani                    Yes, our courier team will pick up the return item and we will process the refund.           07:48 PM, 24th Mar                   Shivani                    If you have registered account then paid by cash on delivery then refund will be credited to your my credit wallet otherwise as a refund voucher.           07:49 PM, 24th Mar                   Shivani                    Also, you can check our return policy here at: https://helpae.maxfashion.com/en/support/solutions/folders/44001171231#           07:51 PM, 24th Mar                   Shivani                    Is there anything else I can help you with?            07:51 PM, 24th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           07:53 PM, 24th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:53 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/566781