Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 24 Mar 2020 12:03:31 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good afternoon           02:28 PM, 24th Mar                     User                    I would like to know if 2 refunds from Babyshop has been processed and credited to my account, as I haven’t noticed it? The amounts should be 57 AED and 390 AED respectively.           02:29 PM, 24th Mar                     User                    The purchases have been made on 12 and 13 February.           02:29 PM, 24th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:41 PM, 24th Mar                     User                    I would like to know if 2 refunds from Babyshop has been processed and credited to my account, as I haven’t noticed it? The amounts should be 57 AED and 390 AED respectively.           02:46 PM, 24th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           02:51 PM, 24th Mar                     User                    9770147886           02:53 PM, 24th Mar                     User                    amount 390 aed           02:53 PM, 24th Mar                     User                    9769652754           02:54 PM, 24th Mar                     User                    amount 57 aed           02:54 PM, 24th Mar                   Shivani                    Thank you for the details.           03:01 PM, 24th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:01 PM, 24th Mar                     User                    Sure           03:07 PM, 24th Mar                     User                    Pardon my sarcasm, but where are you retrieving this information from???           03:34 PM, 24th Mar                     User                    it takes half an hour!!!           03:34 PM, 24th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           03:36 PM, 24th Mar                   Shivani                    There was an issue with our system.           03:36 PM, 24th Mar                   Shivani                    Please allow me a moment to check.           03:36 PM, 24th Mar                   Shivani                    Thank you for holding up            03:43 PM, 24th Mar                   Shivani                    We would like to inform you that there is AED 390 to be refund for the order #9770147886 .           03:43 PM, 24th Mar                   Shivani                    We will forward this issue to our team and will update you via email.           03:44 PM, 24th Mar                     User                    i definitely know there is a refund, my question was why it’s not processed already as the items were returned more than month ago!           03:45 PM, 24th Mar                     User                    and also there’s another refund mentioned above, the amount of 57 aed           03:46 PM, 24th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           03:47 PM, 24th Mar                   Shivani                    We would like to inform you that we can not find any refund in other order.           03:48 PM, 24th Mar                   Shivani                    Kindly share which item you have returned.           03:48 PM, 24th Mar                     User                    well you should check that, as i sent it back, 2 items           03:48 PM, 24th Mar                     User                    And it says in my order list that it is returned           03:48 PM, 24th Mar                     User                    Its:           03:49 PM, 24th Mar                   Shivani                    Kindly share the return slip which was given by the courier team at the time of collection of the item.           03:50 PM, 24th Mar                     User                    juniors colorblock printed hoodie - 27 aed           03:50 PM, 24th Mar                     User                    and mickey mouse printed quilted long sleeves Sweatshirt - 30 aed           03:50 PM, 24th Mar                     User                    din’t you see in my account that the items were returned!?!?           03:52 PM, 24th Mar                   Shivani                    Kindly share the order number once again.           03:52 PM, 24th Mar                   Shivani                    I think you have sent the different order number.           03:52 PM, 24th Mar                     User                    9770011783           03:53 PM, 24th Mar                   Shivani                    Thank you           03:54 PM, 24th Mar                   Shivani                    May I request you to please stay on-hold while I check.           03:54 PM, 24th Mar                     User                    welcome           03:54 PM, 24th Mar                     User                    sure           03:55 PM, 24th Mar                   Shivani                    Thank you for holding up            03:55 PM, 24th Mar                   Shivani                    We can see that, we have processed the refund from our side.           03:56 PM, 24th Mar                   Shivani                    We can see that, we have processed the refund from our side.           03:56 PM, 24th Mar                     User                    both refunds?           03:56 PM, 24th Mar                   Shivani                    However, it is showing rejected and we will forward the issue to our team for your both the orders.           03:56 PM, 24th Mar                   Shivani                    Yes, both the refund is showing rejected.           03:57 PM, 24th Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           03:57 PM, 24th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           04:00 PM, 24th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:03 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/565496