Subject: Ticket Assigned - Conversation with User
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Tue, 24 Mar 2020 10:53:24 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, why do you charge 10dhs for cash on delivery?           02:38 PM, 24th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:42 PM, 24th Mar                     User                    Hi, I wanted to know why cash on delivery is charged an extra 10dhs?           02:43 PM, 24th Mar                   Shivani                    We would like to inform you that the delivery is free on the order AED 200 and there will be AED 10 extra charge for each cash on delivery order.           02:43 PM, 24th Mar                     User                    But why the extra charge?           02:43 PM, 24th Mar                   Shivani                    As per our policy, there is AED 10 charge for all COD order.           02:44 PM, 24th Mar                     User                    I want to place an order, I don't have a card and this seems to be double for both delivery and COD           02:44 PM, 24th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           02:44 PM, 24th Mar                     User                    Any promos?           02:44 PM, 24th Mar                     User                    or can you waive off the COD charge at least?           02:45 PM, 24th Mar                   Shivani                    We are sorry but we can do that.           02:47 PM, 24th Mar                   Shivani                    can not*           02:47 PM, 24th Mar                   Shivani                    Is there anything else I can help you with?            02:49 PM, 24th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:53 PM, 24th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:53 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/565072