Subject: Ticket Assigned - Conversation with Funny Truck
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 24 Mar 2020 09:39:06 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Funny Truck Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:10 PM, 24th Mar                     Funny Truck                    Order number is : BU9773942193           01:11 PM, 24th Mar                     Funny Truck                    They delivered wrong item pls arrange replacement ASAP           01:12 PM, 24th Mar                   Shivani                    Thank you for the details.           01:13 PM, 24th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:13 PM, 24th Mar                     Funny Truck                    We order sandwich lunch box they sent wrong           01:13 PM, 24th Mar                     Funny Truck                    Okay waiting for your reply           01:14 PM, 24th Mar                   Shivani                    Thank you for holding up            01:18 PM, 24th Mar                     Funny Truck                    Ok           01:18 PM, 24th Mar                   Shivani                    We would like to inform you that we do not offer exchange of the item. However, you can return the item and place a new order again with us.           01:19 PM, 24th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           01:19 PM, 24th Mar                   Shivani                    You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           01:19 PM, 24th Mar                   Shivani                    Please be assured this will not repeat in future again.           01:19 PM, 24th Mar                     Funny Truck                    Can I visit store and replace           01:19 PM, 24th Mar                     Funny Truck                    ??           01:20 PM, 24th Mar                   Shivani                    We are sorry to inform you that our stores are currently right now.           01:21 PM, 24th Mar                   Shivani                    Also, only return and refund can be done as we do not offer exchange of the item.           01:21 PM, 24th Mar                   Shivani                    Is there anything else I can help you with?            01:21 PM, 24th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:38 PM, 24th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:38 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/564679