Subject: Ticket Assigned - Conversation with Drumming Cupcake
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 24 Mar 2020 08:06:40 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Drumming Cupcake Drumming Cupcake                    Hello           11:37 AM, 24th Mar                   Bot                   أهلا مرة أخرى!           11:37 AM, 24th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:39 AM, 24th Mar                     Drumming Cupcake                    Im order online number 9773543846 but the size not true I didn’t open it and i want to return it           11:40 AM, 24th Mar                   Shivani                    We would like to inform you that you can return your item by following the steps.           11:46 AM, 24th Mar                   Shivani                    You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           11:46 AM, 24th Mar                   Shivani                    Is there anything else I can help you with?            11:46 AM, 24th Mar                     Drumming Cupcake                    I dont have account           11:46 AM, 24th Mar                     Drumming Cupcake                    i didn’t register           11:46 AM, 24th Mar                     Drumming Cupcake                    i order as a gust           11:47 AM, 24th Mar                     Drumming Cupcake                    can I return it by go to any max ?           11:47 AM, 24th Mar                     Drumming Cupcake                    But not now           11:48 AM, 24th Mar                     Drumming Cupcake                    because the corona virus           11:48 AM, 24th Mar                   Shivani                    We will create the return request for the item on you behalf.           11:49 AM, 24th Mar                   Shivani                    We request you to please share the name of the item which you want to return.           11:49 AM, 24th Mar                     Drumming Cupcake                    Ok           11:49 AM, 24th Mar                     Drumming Cupcake                    all the bras which i order not my size i want to return it           11:50 AM, 24th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:51 AM, 24th Mar                     Drumming Cupcake                             11:51 AM, 24th Mar                     Drumming Cupcake                             11:51 AM, 24th Mar                     Drumming Cupcake                             11:51 AM, 24th Mar                     Drumming Cupcake                             11:52 AM, 24th Mar                     Drumming Cupcake                    Ok           11:52 AM, 24th Mar                   Shivani                    We would like to inform you that the item which you are trying to return comes under the category of non returnable item.           11:54 AM, 24th Mar                     Drumming Cupcake                    I didn’t open it           11:56 AM, 24th Mar                   Shivani                    We are sorry, but we can accept the return of the items.           11:56 AM, 24th Mar                     Drumming Cupcake                    so what i can do now ! I didn’t open all of them i see it , its too big           11:57 AM, 24th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           11:58 AM, 24th Mar                     Drumming Cupcake                    can i go to the shop and they will see the packages not open           11:58 AM, 24th Mar                   Shivani                    We can not accept the return of the items.           11:58 AM, 24th Mar                     Drumming Cupcake                    Please!           11:59 AM, 24th Mar                   Shivani                    We would like to inform you that our store are closed.           11:59 AM, 24th Mar                     Drumming Cupcake                    I know i will wait until the shop open           11:59 AM, 24th Mar                     Drumming Cupcake                    i order many bras not one so i cant its not my size abd i didit use or open any of them           12:00 PM, 24th Mar                   Shivani                    We understand that but as per our policy we can not accept the return of the items.           12:01 PM, 24th Mar                   Shivani                    Is there anything else I can help you with?            12:01 PM, 24th Mar                     Drumming Cupcake                    Before 2 days i talk to some one she told me she will inform the administration and then she will told me           12:02 PM, 24th Mar                     Drumming Cupcake                    So please you will im not open the packages           12:03 PM, 24th Mar                     Drumming Cupcake                    you will see *           12:03 PM, 24th Mar                     Drumming Cupcake                    give any number to talk with them           12:04 PM, 24th Mar                   Shivani                    Ok           12:04 PM, 24th Mar                   Shivani                    We will forward your issue to our team and will update you via email.           12:04 PM, 24th Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           12:04 PM, 24th Mar                     Drumming Cupcake                    its urgent dear           12:04 PM, 24th Mar                     Drumming Cupcake                    [email-masked]           12:05 PM, 24th Mar                   Shivani                    Thank you for the email.           12:05 PM, 24th Mar                   Shivani                    We will update you soon.           12:05 PM, 24th Mar                     Drumming Cupcake                    i will wait your reply           12:05 PM, 24th Mar                     Drumming Cupcake                    ok thanks           12:06 PM, 24th Mar                   Shivani                    You're most welcome.           12:06 PM, 24th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:06 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/564244