Subject: Ticket Assigned - Conversation with Biking Bicycle
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 24 Mar 2020 06:49:29 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Biking Bicycle Biking Bicycle                    Is it possible to change my 2 items because it doesn’t fit me nice?           10:42 AM, 24th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:43 AM, 24th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           10:43 AM, 24th Mar                     Biking Bicycle                             10:43 AM, 24th Mar                   Shivani                    Thank you for the details.           10:44 AM, 24th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:44 AM, 24th Mar                   Shivani                    Thank you for holding up            10:47 AM, 24th Mar                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website and return the product to us.           10:47 AM, 24th Mar                   Shivani                    You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
​           10:47 AM, 24th Mar                   Shivani                    Is there anything else I can help you with?            10:47 AM, 24th Mar                     Biking Bicycle                    Ok I will try and if I will be confused I’ll be back to you. Thanks           10:48 AM, 24th Mar                   Shivani                    Sure. You're most welcome.           10:49 AM, 24th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:49 AM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/563974