Subject: Ticket Assigned - Conversation with Rolling Tree
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 23 Mar 2020 13:02:03 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Tree Rolling Tree                    Hi           04:50 PM, 23rd Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:50 PM, 23rd Mar                     Rolling Tree                    I made a return request and they informed me that the courier will come within 2-3 business days           04:51 PM, 23rd Mar                     Rolling Tree                    now 6 days and no one came to take the goods           04:51 PM, 23rd Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           04:51 PM, 23rd Mar                     Rolling Tree                    am afraid that the return period will be over the what shall I do           04:52 PM, 23rd Mar                     Rolling Tree           
          Return for Avengers Print Short Sleeves T... +2item(s)  of order 7672904235 is confirmed. Our courier partner will get in touch with you to arrange a pickup.           04:52 PM, 23rd Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:53 PM, 23rd Mar                     Rolling Tree                    Ok           04:53 PM, 23rd Mar                   Shivani                    Thank you for holding up           04:54 PM, 23rd Mar                   Shivani                    We can see that you have raised a return on 16 March, 2020 but still no collection so far.           04:54 PM, 23rd Mar                     Rolling Tree                    Yes           04:55 PM, 23rd Mar                   Shivani                    We will forward the issue to our concern team and will update you soon.           04:55 PM, 23rd Mar                   Shivani                    Please share your registered
  email address so that we can update you accordingly on your email.           04:55 PM, 23rd Mar                     Rolling Tree                    house 2148, road 1132 block 1211 Hamad Town           04:55 PM, 23rd Mar                     Rolling Tree                    I already contacted you before two days and they informed me that within two days they will come and nothing happened           04:56 PM, 23rd Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           04:58 PM, 23rd Mar                   Shivani                    We will forward t on priority and will update you soon.           04:58 PM, 23rd Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           04:58 PM, 23rd Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:01 PM, 23rd Mar    
                Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:01 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/561239