Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 23 Mar 2020 09:44:39 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User Bobbing Horse                    Wait pls           01:21 PM, 23rd Mar                     Bobbing Horse                    BU9773647058           01:22 PM, 23rd Mar                     Bobbing Horse                    Order no           01:22 PM, 23rd Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:23 PM, 23rd Mar                     Bobbing Horse                    I sent you order no           01:23 PM, 23rd Mar                     Bobbing Horse                    I want to return item           01:24 PM, 23rd Mar                     Bobbing Horse                    Becouse of size           01:24 PM, 23rd Mar                     Bobbing Horse                    you still their           01:25 PM, 23rd Mar                     Bobbing Horse                    I wait for so long and I think no one her to answer my inquiry           01:27 PM, 23rd Mar                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           01:41 PM, 23rd Mar                   Shivani                    1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
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2.You can now drop off your return to any (babyshop) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshop) store in the UAE.
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· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
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· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:41 PM, 23rd Mar                   Shivani                    Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           01:41 PM, 23rd Mar                   Shivani                    Is there anything else I can help you with?            01:41 PM, 23rd Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:44 PM, 23rd Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:44 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/560200