Subject: Ticket Assigned - Conversation with k-dowling
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 23 Mar 2020 09:07:40 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with k-dowling k-dowling                    Hi, I received an order last week that was damaged and was told a return had been scheduled but the item still hasn’t been picked up by your courier           12:52 PM, 23rd Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:53 PM, 23rd Mar                     k-dowling                    Hi, I received an order last week that was damaged and was told a return had been scheduled but the item still hasn’t been picked up by your courier           12:53 PM, 23rd Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           12:56 PM, 23rd Mar                     k-dowling                    Ok one moment           12:57 PM, 23rd Mar                   Shivani                    Sure.           12:57 PM, 23rd Mar                     k-dowling                    9772962747           12:57 PM, 23rd Mar                     k-dowling                    Item is the tommee tippee perfect prep machine           12:58 PM, 23rd Mar                   Shivani                    Thank you for the details.           01:00 PM, 23rd Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:00 PM, 23rd Mar                     k-dowling                    Yes           01:01 PM, 23rd Mar                   Shivani                    Thank you for holding up            01:01 PM, 23rd Mar                   Shivani                    We can see that return has been created but no collection of the item so far.           01:02 PM, 23rd Mar                     k-dowling                    Yes that’s correct           01:02 PM, 23rd Mar                   Shivani                    We will forward your issue to our concern team.           01:02 PM, 23rd Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           01:02 PM, 23rd Mar                     k-dowling                    [email-masked]           01:02 PM, 23rd Mar                     k-dowling                    Can you please make sure that someone gets back to me quickly because I am waiting for my refund           01:03 PM, 23rd Mar                   Shivani                    Ok           01:06 PM, 23rd Mar                   Shivani                    We will forward your issue to our team on priority.           01:06 PM, 23rd Mar                     k-dowling                    Thank you           01:06 PM, 23rd Mar                   Shivani                    You're most welcome.           01:06 PM, 23rd Mar                   Shivani                    Is there anything else I can help you with?            01:06 PM, 23rd Mar                     k-dowling                    no that’s everything           01:06 PM, 23rd Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:07 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/560017