Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 23 Mar 2020 08:46:22 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           12:16 PM, 23rd Mar                   Bot                   Hi again!           12:16 PM, 23rd Mar                     User                    I placed an order and just recieved it           12:16 PM, 23rd Mar                     User                    i thought XS is a newborn size           12:16 PM, 23rd Mar                     User                    but looks quite big           12:16 PM, 23rd Mar                     User                    What is the smallest size available?           12:17 PM, 23rd Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           12:20 PM, 23rd Mar                     User                             12:23 PM, 23rd Mar                   Shivani                    Thank you for the details.           12:27 PM, 23rd Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:27 PM, 23rd Mar                   Shivani                    Thank you for holding up            12:31 PM, 23rd Mar                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us           12:31 PM, 23rd Mar                   Shivani                    1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
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2.You can now drop off your return to any (babyshop) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshop) store in the UAE.
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· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
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· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           12:32 PM, 23rd Mar                   Shivani                    Is there anything else I can help you with?            12:32 PM, 23rd Mar                     User                    Is XS a newborn size?           12:34 PM, 23rd Mar                     User                    My question was not answered           12:35 PM, 23rd Mar                   Shivani                    May I request you to please stay on-hold while I check.           12:36 PM, 23rd Mar                   Shivani                    Thank you for holding up            12:38 PM, 23rd Mar                   Shivani                    Yes, as per the website it is showing XS for the newborn babies.           12:39 PM, 23rd Mar                   Shivani                    Is there anything else I can help you with?            12:42 PM, 23rd Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:46 PM, 23rd Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:46 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/559887