Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Mar 2020 08:33:07 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:15 PM, 23rd Mar                     User                    Thank you for your order. Order 9773900873 for Magnetic Studio Playset  -  Mu...  for AED  178.0 is confirmed. Expect delivery by 26-03-2020.           12:16 PM, 23rd Mar                     User                    This is my online order i want it to be as a gift.. i had no option to write anything ... please remove the tag and gift wrap it           12:17 PM, 23rd Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:20 PM, 23rd Mar                     User                    Yes           12:21 PM, 23rd Mar                     User                    hi           12:21 PM, 23rd Mar                     User                    Hi
Thank you for your order. Order 9773900873 for Magnetic Studio Playset  -  Mu...  for AED  178.0 is confirmed. Expect delivery by 26-03-2020.           12:22 PM, 23rd Mar                     User                    This is my order           12:22 PM, 23rd Mar                     User                    As it will be delivered as a gift to another location i want it to be gift wrapped           12:22 PM, 23rd Mar                     User                    or atleast remove the tag           12:23 PM, 23rd Mar                   Shivani                    We are sorry to inform you that we do not have gift wrapping service at this time.           12:23 PM, 23rd Mar                     User                    Ok           12:23 PM, 23rd Mar                     User                    atleast if you can remove the tag           12:23 PM, 23rd Mar                     User                    price tag           12:23 PM, 23rd Mar                   Shivani                    We are sorry, 
 we can not remove the tag of the item.           12:24 PM, 23rd Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:32 PM, 23rd Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:32 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/559831