Subject: Ticket Assigned - Conversation with Scarlet Telephone
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 23 Mar 2020 07:38:47 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Scarlet  Telephone Scarlet  Telephone                    Hi           11:11 AM, 23rd Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:12 AM, 23rd Mar                     Scarlet  Telephone                    sir I return one itme to my nearest centerpoint branch and they gave me credit voucher and said i can use in within six months           11:12 AM, 23rd Mar                     Scarlet  Telephone                    Now i want to use that voucher online system said voucher does not exists           11:13 AM, 23rd Mar                     Scarlet  Telephone                    How’s this possible           11:13 AM, 23rd Mar                   Shivani                    Kindly share the voucher details.           11:13 AM, 23rd Mar                     Scarlet  Telephone                    What you want for details           11:14 AM, 23rd Mar                   Shivani                    Credit note numbers.           11:15 AM, 23rd Mar                     Scarlet  Telephone                    My dear which number you asking           11:16 AM, 23rd Mar                   Shivani                    Kindly share the credit voucher image so that we can assist you better.           11:16 AM, 23rd Mar                     Scarlet  Telephone                    trans number?           11:16 AM, 23rd Mar                     Scarlet  Telephone                    ok           11:16 AM, 23rd Mar                   Shivani                    Yes.           11:16 AM, 23rd Mar                     Scarlet  Telephone                             11:17 AM, 23rd Mar                     Scarlet  Telephone                    Now tell me what’s going on?           11:17 AM, 23rd Mar                   Shivani                    May I request you to please stay on-hold while I check.           11:18 AM, 23rd Mar                     Scarlet  Telephone                    Yeah please           11:20 AM, 23rd Mar                     Scarlet  Telephone                    Cause i want to placed order and only two pieces is remaining           11:20 AM, 23rd Mar                   Shivani                    Please allow me a moment to check.           11:21 AM, 23rd Mar                     Scarlet  Telephone                    please go on           11:21 AM, 23rd Mar                     Scarlet  Telephone                    Yes dear you checked??           11:24 AM, 23rd Mar                     Scarlet  Telephone                    ??           11:24 AM, 23rd Mar                   Shivani                    Thank you for holding up            11:25 AM, 23rd Mar                   Shivani                    We would like to inform you that that it is showing invalid.           11:26 AM, 23rd Mar                     Scarlet  Telephone                    Why like this?           11:26 AM, 23rd Mar                     Scarlet  Telephone                    i didn’t use this voucher           11:26 AM, 23rd Mar                     Scarlet  Telephone                    how’s this possible           11:26 AM, 23rd Mar                   Shivani                    Please hold for a moment so that we can check.           11:28 AM, 23rd Mar                   Shivani                    We would like to inform you that you need to enter the numbers #9772785606-42886234-03046-09008 in to the promo code section.           11:33 AM, 23rd Mar                   Shivani                    Also, it is valid only on shoemart items and the value of it is AED 249.           11:33 AM, 23rd Mar                   Shivani                    Is there anything else I can help you with?            11:33 AM, 23rd Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:36 AM, 23rd Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:38 AM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/559632