Subject: Ticket Assigned - Conversation with Galloping Pen
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Mar 2020 07:10:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Galloping  Pen Galloping  Pen                    Hello           10:59 AM, 23rd Mar                   Bot                   أهلا مرة أخرى!           10:59 AM, 23rd Mar                     Galloping  Pen                    I have a problem regarding the delivery           10:59 AM, 23rd Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:00 AM, 23rd Mar                     Galloping  Pen                    I have a problem regarding the delivery           11:01 AM, 23rd Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           11:01 AM, 23rd Mar                     Galloping  Pen                    It’s been two weeks since I confirmed the order and yet I received nothing           11:01 AM, 23rd Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           11:02 AM, 23rd Mar                   Shivani                    Kindly share your order number.           11:02 AM, 23rd Mar                     Galloping  Pen                    Where can i find my order number           11:03 AM, 23rd Mar                     Galloping  Pen                    9772646747           11:03 AM, 23rd Mar                     Galloping  Pen                    i found it           11:03 AM, 23rd Mar                   Shivani                    Thank you for the detail.           11:03 AM, 23rd Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:04 AM, 23rd Mar                     Galloping  Pen                    Ok           11:04 AM, 23rd Mar                   Shivani                    Thank you for holding up            11:05 AM, 23rd Mar                   Shivani                    We would like to inform you that our team contacted you many times on #+971501055407 but did not get any response from your side.           11:06 AM, 23rd Mar                   Shivani                    Please provide us with an alternative mobile number to avoid the cancellation of your order.           11:06 AM, 23rd Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:08 AM, 23rd Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:10 AM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/559540