Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Mar 2020 06:25:41 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           10:18 AM, 23rd Mar                   Bot                   Hi again!           10:18 AM, 23rd Mar                     User                    I have ordered online by mistakely.. want to cancel the order how is it possible?           10:19 AM, 23rd Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:19 AM, 23rd Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           10:19 AM, 23rd Mar                     User                    I want to get it delivered today. But as in it shows on 25th.. but nevermind i have canceld the order           10:21 AM, 23rd Mar                   Shivani                    We would like to inform you that the orders usually delivered within 2 - 3 working days.           10:22 AM, 23rd Mar                   Shivani                    Is there anything else I can help you with?            10:22 AM, 23rd Mar                     User                    Order #9773859843 this is the order number could you pls confirm if its canceled           10:23 AM, 23rd Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:23 AM, 23rd Mar                     User                    Sure           10:24 AM, 23rd Mar                   Shivani                    Your cancellation is in progress.           10:24 AM, 23rd Mar                     User                    Okay thank you           10:24 AM, 23rd Mar                   Shivani                    Once the order will be cancelled you will receive the notification for the same.           10:25 AM, 23rd Mar                   Shivani                    You're most welcome.           10:25 AM, 23rd Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:25 AM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/559433