Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 22 Mar 2020 12:11:55 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I order toy but i recive different one           04:00 PM, 22nd Mar                     User                             04:00 PM, 22nd Mar                     User                    I want fo exgange           04:01 PM, 22nd Mar                     User                             04:01 PM, 22nd Mar                     User                    To exchange*           04:01 PM, 22nd Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:01 PM, 22nd Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           04:02 PM, 22nd Mar                     User                    I want to exchange           04:02 PM, 22nd Mar                     User                    what is the procedure !           04:02 PM, 22nd Mar                     User                    will i get the new one soon !           04:02 PM, 22nd Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           04:03 PM, 22nd Mar                     User                    9773598515           04:04 PM, 22nd Mar                   Shivani                    Thank you           04:05 PM, 22nd Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:05 PM, 22nd Mar                     User                    Ok           04:05 PM, 22nd Mar                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           04:07 PM, 22nd Mar                   Shivani                    Only return and refund can be done.           04:07 PM, 22nd Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           04:08 PM, 22nd Mar                     User                    Ok thanks           04:09 PM, 22nd Mar                   Shivani                    1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
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2.You can now drop off your return to any (babyshop) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshop) store in the UAE.
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· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
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· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           04:09 PM, 22nd Mar                   Shivani                    You're most welcome.           04:10 PM, 22nd Mar                   Shivani                    Is there anything else I can help you with?            04:10 PM, 22nd Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           04:11 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/556211