Subject: Ticket Assigned - Conversation with Ayesha Sultan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 22 Mar 2020 12:10:32 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayesha Sultan Ayesha Sultan                    hi           03:36 PM, 22nd Mar                     Ayesha Sultan                    i made a purchase online and received the product           03:37 PM, 22nd Mar                     Ayesha Sultan                    but thee product is faulty and doesn't work as it is suppose to           03:38 PM, 22nd Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:38 PM, 22nd Mar                     Ayesha Sultan                    so I filed a return for it           03:38 PM, 22nd Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           03:38 PM, 22nd Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           03:38 PM, 22nd Mar                     Ayesha Sultan                    I got a message that the refund withh be process in my card within 7 days           03:38 PM, 22nd Mar                     Ayesha Sultan                    but I want the option of online credit if possible so that I can repurchase another product           03:39 PM, 22nd Mar                   Shivani                    We would like to inform you that we have processed the refund on 8 March, 2020.           03:39 PM, 22nd Mar                   Shivani                    The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           03:39 PM, 22nd Mar                     Ayesha Sultan                    9773073239           03:39 PM, 22nd Mar                     Ayesha Sultan                    thats my order no.           03:39 PM, 22nd Mar                   Shivani                    Please ignore above message.           03:39 PM, 22nd Mar                     Ayesha Sultan                    I raised a request to return the junior owl musical mobile only as the music box doesnt work           03:40 PM, 22nd Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:41 PM, 22nd Mar                     Ayesha Sultan                    ok           03:42 PM, 22nd Mar                   Shivani                    Thank you for holding up            03:47 PM, 22nd Mar                     Ayesha Sultan                    yes           03:47 PM, 22nd Mar                   Shivani                    We can see that you have raised a return request on 20 March, 2020.           03:49 PM, 22nd Mar                     Ayesha Sultan                    yes           03:50 PM, 22nd Mar                   Shivani                    Our courier team will contact you in 3 - 5 working days for the collection of the item.           03:50 PM, 22nd Mar                     Ayesha Sultan                    yes  i know that           03:50 PM, 22nd Mar                     Ayesha Sultan                    i want to save on time and order as well now           03:51 PM, 22nd Mar                     Ayesha Sultan                    coz it takes 7 days time to deliver           03:51 PM, 22nd Mar                     Ayesha Sultan                    I was holding that I can return and collect the exchange product at the same time           03:51 PM, 22nd Mar                     Ayesha Sultan                    i want to echange it w a working model           03:51 PM, 22nd Mar                     Ayesha Sultan                    exchange**           03:51 PM, 22nd Mar                     Ayesha Sultan                    hence I wanted a store credit rather than refund in my debit card later on           03:53 PM, 22nd Mar                     Ayesha Sultan                    store credit now than refund in card on a later date           03:54 PM, 22nd Mar                     Ayesha Sultan                    ??           03:55 PM, 22nd Mar                   Shivani                    We are sorry to inform you that exchange is not possible at this time.           03:56 PM, 22nd Mar                     Ayesha Sultan                    WHAT DO YOU MEAN           03:56 PM, 22nd Mar                     Ayesha Sultan                    the model send to me doesnt work           03:57 PM, 22nd Mar                     Ayesha Sultan                    ??           03:58 PM, 22nd Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           03:59 PM, 22nd Mar                     Ayesha Sultan                    i dont understand what do you mean           04:00 PM, 22nd Mar                   Shivani                    Please be assured as we have forwarded this issue to our concerned team and they are going to make sure this will not repeat in future again.           04:00 PM, 22nd Mar                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           04:00 PM, 22nd Mar                     Ayesha Sultan                    ok           04:00 PM, 22nd Mar                     Ayesha Sultan                    so the product should be collect by the courier you will be sending shortly in this week           04:01 PM, 22nd Mar                     Ayesha Sultan                    then the refund will be processed shortly within the coming week           04:01 PM, 22nd Mar                     Ayesha Sultan                    this is what you are telling me?           04:02 PM, 22nd Mar                     Ayesha Sultan                    ??           04:02 PM, 22nd Mar                   Shivani                    Yes, our courier team will contact you for the collection and then will process the refund for the same.           04:03 PM, 22nd Mar                   Shivani                    We request you to please place a new order again with us.           04:03 PM, 22nd Mar                     Ayesha Sultan                    can you contact them to collect it as soon as apossible           04:03 PM, 22nd Mar                   Shivani                    Ok           04:04 PM, 22nd Mar                     Ayesha Sultan                    yes I want to my baby is really excited about the musical mobile           04:04 PM, 22nd Mar                   Shivani                    We will forward the issue to our courier team.           04:04 PM, 22nd Mar                     Ayesha Sultan                    and I wanted to get it for her           04:04 PM, 22nd Mar                     Ayesha Sultan                    thank you           04:04 PM, 22nd Mar                   Shivani                    You're most welcome and sorry for that.           04:04 PM, 22nd Mar                     Ayesha Sultan                    i will wait for the call then           04:05 PM, 22nd Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           04:05 PM, 22nd Mar                     Ayesha Sultan                    [email-masked]           04:05 PM, 22nd Mar                   Shivani                    Thank you for the email.           04:07 PM, 22nd Mar                   Shivani                    We will update you soon once will get any update from our team.           04:07 PM, 22nd Mar                   Shivani                    Is there anything else I can help you with?            04:08 PM, 22nd Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           04:10 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/556201