Subject: Ticket Assigned - Conversation with Anonymous
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 22 Mar 2020 11:58:41 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anonymous Anonymous                    Hello           03:44 PM, 22nd Mar                   Bot                   أهلا مرة أخرى!           03:44 PM, 22nd Mar                     Anonymous                    I want to exchange two items which i bought two days before from lock down           03:44 PM, 22nd Mar                     Anonymous                    Now malls are closed and exchange or refund time period is 14 days. If malls are not opened till than how would i exchange my items during this time if 14 days are passed           03:45 PM, 22nd Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:47 PM, 22nd Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           03:50 PM, 22nd Mar                     Anonymous                    I didnt order online it was walk in shopping from mall           03:51 PM, 22nd Mar                     Anonymous                    Now all malls are closed and if 14 days are passed will i able to exchange my items?           03:52 PM, 22nd Mar                     Anonymous                    Becz this is not my fault           03:52 PM, 22nd Mar                   Shivani                    We request you to please visit the same store once the store will reopen again.           03:54 PM, 22nd Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:58 PM, 22nd Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:58 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/556141