Subject: Ticket Assigned - Conversation with Popping Plane
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 22 Mar 2020 09:48:40 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Popping Plane Popping Plane                    Hello           01:22 PM, 22nd Mar                   Bot                   أهلا مرة أخرى!           01:22 PM, 22nd Mar                     Popping Plane                    Yesterday I messaged you           01:22 PM, 22nd Mar                     Popping Plane                    about my orders           01:23 PM, 22nd Mar                     Popping Plane                    still no response or any update           01:23 PM, 22nd Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:25 PM, 22nd Mar                     Popping Plane                    Yes my name is safira           01:26 PM, 22nd Mar                     Popping Plane                    yesterday I messaged to Abhishek about my queries           01:26 PM, 22nd Mar                     Popping Plane                    But still no response           01:27 PM, 22nd Mar                     Popping Plane                    no one came to pick up mg returned order           01:27 PM, 22nd Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           01:28 PM, 22nd Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           01:28 PM, 22nd Mar                     Popping Plane                    You just say this but no one help me           01:28 PM, 22nd Mar                     Popping Plane                    8373140946           01:29 PM, 22nd Mar                     Popping Plane                    And one more thing other order number is 8371409861 and I still didn’t received refund for this order I item refund is pending as the item was picked up on 7th March and still no refund an 14 days are over but no refund issued           01:31 PM, 22nd Mar                   Shivani                    We would request you to please share your contact number and complete address so that we can forward it to our concern team.           01:31 PM, 22nd Mar                     Popping Plane                    66208698           01:31 PM, 22nd Mar                     Popping Plane                             01:33 PM, 22nd Mar                     Popping Plane                    
  I daily share my details but no response from you site           01:34 PM, 22nd Mar                   Shivani                    Thank you for the details.           01:35 PM, 22nd Mar                   Shivani                    We will forward your issue to our concern team and will update soon via email.           01:35 PM, 22nd Mar                     Popping Plane                    Same message I received from you all that you will concern you team but no reply n no response           01:36 PM, 22nd Mar                   Shivani                    We are sincerely apologise for that.           01:36 PM, 22nd Mar                     Popping Plane                    Please try to understand and help me with it           01:37 PM, 22nd Mar                   Shivani                    For the order number #8371409861, we have processed the refund for the three items in your my credit.           01:37 PM, 22nd Mar                     Popping Plane                    My one refund pending           01:38 PM, 22nd Mar                   Shivani                    Yes, the item #IsaDora Foundation Colour Blender did you return this item  to courier team.           01:38 PM, 22nd Mar                     Popping Plane                    you can see one item shows still return in progress           01:38 PM, 22nd Mar                     Popping Plane                    And that  item was picked up from 7th March I’m asking refund for that no other 3items           01:39 PM, 22nd Mar                     Popping Plane                    Total 4returned was done check it properly           01:39 PM, 22nd Mar                     Popping Plane                    Yes I did return this item to you courier team           01:40 PM, 22nd Mar                     Popping Plane                    Wer is dat 2kd           01:40 PM, 22nd Mar                   Shivani                    Thank you for confirming us.           01:40 PM, 22nd Mar                     Popping Plane                    And I have the receipt with me           01:40 PM, 22nd Mar                   Shivani                    We will forward the case to our team and ask them to process the refund or the same.           01:41 PM, 22nd Mar                   Shivani                    Kindly share the receipt of the return item.           01:41 PM, 22nd Mar                     Popping Plane                             01:43 PM, 22nd Mar                     Popping Plane                    Here is the receipt           01:43 PM, 22nd Mar                     Popping Plane                    I always keep receipts of every return for the proof           01:44 PM, 22nd Mar                   Shivani                    Thank you for the receipt .           01:45 PM, 22nd Mar                   Shivani                    We will forward the case to our team.           01:45 PM, 22nd Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           01:45 PM, 22nd Mar                     Popping Plane                    Please I want my refund and returned pick up as soon as possible           01:45 PM, 22nd Mar                     Popping Plane                    [email-masked]           01:45 PM, 22nd Mar                   Shivani                    Ok           01:46 PM, 22nd Mar                   Shivani                    We will update you soon.           01:46 PM, 22nd Mar                   Shivani                    Is there anything else I can help you with?            01:46 PM, 22nd Mar                     Popping Plane                    no just update as fast as you can           01:46 PM, 22nd Mar                   Shivani                    Ok           01:47 PM, 22nd Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:47 PM, 22nd Mar                     Popping Plane                    Thanks           01:47 PM, 22nd Mar                   Shivani                    You're most welcome.           01:47 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/555426