Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 22 Mar 2020 08:20:03 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    This is Dr Nasim Ullah Siddiqui order many days before as click and collect option but yet no information. Even contact before received 537820 ticket number but no information till time.           11:58 AM, 22nd Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:59 AM, 22nd Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:59 AM, 22nd Mar                     User                    Ok           11:59 AM, 22nd Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           12:00 PM, 22nd Mar                     User                    Ok           12:00 PM, 22nd Mar                     User                    https://www.connexionfrance.com/French-news/French-researcher-in-Marseille-posts-successful-Covid-19-coronavirus-drug-trial-results           12:01 PM, 22nd Mar                   Shivani                    Kindly share your order number.           12:01 PM, 22nd Mar                     User                    order number is 6469920089.           12:02 PM, 22nd Mar                   Shivani                    Thank for the order number.           12:03 PM, 22nd Mar                   Shivani                    May I request you to please stay on-hold while I check.           12:03 PM, 22nd Mar                     User                    Ok no problem           12:04 PM, 22nd Mar                     User                    order number 6470807393           12:05 PM, 22nd Mar                     User                    Please also update me regarding above online order which was probably due on thursday.           12:06 PM, 22nd Mar                   Shivani                    ok           12:09 PM, 22nd Mar                   Shivani                    Thank you for holding up            12:11 PM, 22nd Mar                   Shivani                    We are sorry to inform you that your order status #6469920089  is showing in progress.           12:12 PM, 22nd Mar                     User                    I need to know how and when as it was a click and collect option.           12:13 PM, 22nd Mar                     User                    What about second online order           12:14 PM, 22nd Mar                   Shivani                    We are sorry to inform you that we can not give you the exact time frame.           12:14 PM, 22nd Mar                   Shivani                    However, we are working on the issue as will update you soon.           12:14 PM, 22nd Mar                     User                    Ok waiting for your response           12:15 PM, 22nd Mar                   Shivani                    For your second order, our courier contacted on you on +966556737312           12:16 PM, 22nd Mar                   Shivani                    But did not get an response from your end.           12:16 PM, 22nd Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:18 PM, 22nd Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:19 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/554957