Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 21 Mar 2020 09:01:03 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hello, </div>
<div>The order# is 9772592275</div>
<div> <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5NzcyNzMwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Vux_1Ne4HNo25RbeGjo0bmB6SloLZvO6_UXFSkafNoI">
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On Mar 21, 2020, at 11:20 AM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 542156</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Shivani Rani : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div>Hi Diana,</div>
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<div><div>Thank you for getting in touch with us.<div> </div>
<div>We sincerely apologise for the inconvenience caused to you, but this is not typical of the experience we offer.</div>
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<div>We would request you to provide us the order number and name of the item.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/542156