Subject: New Reply Received - Re: You left Something in your cart
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 21 Mar 2020 07:42:49 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: You left Something in your cart  Ticket comment <div>Im still awaiting your reply<br><br>---------- Forwarded message ----------<br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <b>Pearl Viegas</b> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>Date: Friday, March 20, 2020<br>Subject: Re: [#513193] - Re: You left Something in your cart<br>To: Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>Dear Team,</div>
<div>I am unable to send you as a pdf. Can you be kind enough to assisst me?</div>
<div><br></div>
<div>Ive attached the Merchant ID number as stated by my bank- Emirates NBD. The transaction has happened on the 5th March at 22:22hrs.</div>
<div><br></div>
<div>Honestly Ive never faced so much trouble with your company as Ive always shopped online with your brands.</div>
<div><br></div>
<div>Please help with kind regards,</div>
<div>Pearl</div>
<div>0502558248<br><br>On Thursday, March 19, 2020, Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div>
<div>Hi Pearl,</div>
<div><br></div>
<div>
<div>Thank you for contacting us again.</div>
<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
<div><br></div>
<div>We would request you to please provide us the reference transaction number and share your bank statement in PDF form.</div>
<div><br></div>
<div><div>We look forward to hearing from you.<div><br></div>
<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div><br></div>
<div>Your friends,</div>
</div></div>
<div>The Support Team</div>
<div><br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'></div>
</div>
<div>
<br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
</div>
<br>
</blockquote></div>

Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043097721479'>Screenshot_20200316-123703_Liv.jpg</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043097721480'>Screenshot_20200308-234619_Liv.jpg</a><br />3. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043097721481'>Screenshot_20200308-230244_Messages.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/513193