Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Mar 2020 15:47:18 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5NzYwNDgzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._A-3sPdCNNbrpta6WLkRszEhf9qkjrHrTx8tFquWE68"><br><br><div dir="ltr">How has this been resolved?! </div>
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<div dir="ltr">I have not received a reply or a resolution! </div>
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<div dir="ltr">Sent from my iPhone</div>
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<br>Begin forwarded message:<br><br>
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<div>From: Mandi Stimson &lt;[email-masked]&gt;<br><b>Date:</b> 19 March 2020 at 2:21:50 PM GMT+3<br><b>To:</b> Centrepoint &lt;[email-masked]&gt;<br><b>Subject:</b> <b>Re:  [#542085] - Re: How did you enjoy shopping with us?</b><br><br>
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<blockquote><div dir="ltr">I haven’t set up an account with you.<div><br></div>
<div>Please arrange for someone to come and collect this one and in the meantime please send the replacement item. I happy to take the next size up as this actually looks quite small. </div>
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<div>Thanks. <br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 19 Mar 2020, at 10:03 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Mandi,</div>
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<br style='box-sizing: border-box; font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Thank you for getting in touch with us.<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" dir="ltr"> <br style="box-sizing: border-box">With reference to order no #6469766898</div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">We sincerely apologise for the inconvenience caused to you.</div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website and return the product to us. </div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. </div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Your friends,</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/542085