Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 20 Mar 2020 14:25:03 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello there           06:15 PM, 20th Mar                     User                    This is my first time ordering online           06:15 PM, 20th Mar                     User                    what if i need to exchange?           06:16 PM, 20th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:18 PM, 20th Mar                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website and return the product to us.           06:20 PM, 20th Mar                   Shivani                    You can return the product within  14 days of the delivery.           06:21 PM, 20th Mar                   Shivani                    https://helpkw.centrepointstores.com/en/support/solutions/folders/44001194526#           06:21 PM, 20th Mar                   Shivani                    You can check our return policy here at the above link.           06:21 PM, 20th Mar                   Shivani                    Is there anything else I can help you with?            06:21 PM, 20th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:24 PM, 20th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:24 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/548252