Subject: New Reply Received - Re: Welcome to Max
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 20 Mar 2020 13:49:03 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Welcome to Max  Ticket comment <div dir="auto">
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<br>Dears, </div>
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<div dir="auto">Please find my order invoice attached.</div>
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<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">ragda Odah</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Fri, Mar 20, 2020, 4:45 PM<br>Subject: Re: [#543523] - Re: Welcome to Max<br>To: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div dir="auto">Dear Max team<div dir="auto"><br></div>
<div dir="auto">Thank you for your reply please note that i still have the same problem on the application and the website, can't even login </div>
<div dir="auto"><br></div>
<div dir="auto"> find the following details you have asked for</div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">1. App Version( 6.26)</div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">2. Android/iOS Version( 10)</div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">3. Screenshot of the issue.</div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto"><br></div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">My order number is </div>6470606057<div dir="auto"><br></div>
<div dir="auto">Kindly update when i will receive the order </div>
<div dir="auto">Thank you </div>
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<br><div class="gmail_quote" dir="auto">
<div dir="ltr" class="gmail_attr">On Fri, Mar 20, 2020, 9:43 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div>Hi Ragda,</div>
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<div>Thank you for getting in touch with us.</div>
<div><br style='font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div>We apologise for the inconvenience caused to you.</div>
<div><br style='font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div>We would like you to clear the cache of your app. You can also reinstall or update your application.</div>
<div><br></div>
<div>If you still face the same issue please provide us the following details:</div>
<div>1. App Version</div>
<div>2. Android/iOS Version</div>
<div>3. Screenshot of the issue.</div>
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<div>We would request you to please share the order number as well so that we can help you with that.</div>
<div><br style='font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div>We look forward to hearing from you.</div>
<div><br style="box-sizing:border-box"></div>
<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div><br style="box-sizing:border-box"></div>
<div>Your friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043097563902'>Screenshot_20200320-162335_Max.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043097563905'>88887002457920200319_6470606057_1584647856262</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/543523