Subject: Ticket Assigned - Conversation with Galloping Wayfarer
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 20 Mar 2020 12:49:19 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Galloping  Wayfarer Galloping  Wayfarer                    Hi           04:25 PM, 20th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:25 PM, 20th Mar                     Galloping  Wayfarer                    My order number 6459986036
I requested for return
i didn’t receive money yet           04:26 PM, 20th Mar                     Galloping  Wayfarer                    Sar 116 amount           04:26 PM, 20th Mar                     Galloping  Wayfarer                    They tell it is processed and initiated           04:27 PM, 20th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:29 PM, 20th Mar                   Shivani                    We would like to inform you that we have processed the refund on 13 march, 2020 for the returned item.           04:29 PM, 20th Mar                   Shivani                    The amount will be refunded back to your account in  2 - 15  working days.           04:30 PM, 20th Mar                   Shivani                    Is there anything else I can help you with?            04:30 PM, 20th Mar                     Galloping  Wayfarer                    On 13th March?           04:30 PM, 20th Mar                     Galloping  Wayfarer                    Or January 13?           04:30 PM, 20th Mar                     Galloping  Wayfarer                    Jan 13 they processed but I didn’t get           04:31 PM, 20th Mar                     Galloping  Wayfarer                    it’s been above 2 months           04:31 PM, 20th Mar                     Galloping  Wayfarer                    can I collect cash in nearby centerpoint store?           04:32 PM, 20th Mar                   Shivani                    Sorry it processed on 13 Jan, 2020.           04:33 PM, 20th Mar                   Shivani                    We would request you to please contact your bank and provide them the reference token number #157838322400089455           04:33 PM, 20th Mar                     Galloping  Wayfarer                    I already spoke to the bank           04:34 PM, 20th Mar                   Shivani                    If you still not received your refund please share your bank statement from 13 jan, 2020 to 20 March, 2020 in PDF form on [email-masked]           04:34 PM, 20th Mar                     Galloping  Wayfarer                    Bank statement is you want all the credits           04:35 PM, 20th Mar                     Galloping  Wayfarer                    you require the proof that it is not credited           04:36 PM, 20th Mar                     Galloping  Wayfarer                    bank statements required for?           04:36 PM, 20th Mar                   Shivani                    We need bank statement in order to investigate further.           04:37 PM, 20th Mar                     Galloping  Wayfarer                    There is no other way to give refund back           04:38 PM, 20th Mar                     Galloping  Wayfarer                    Can i collect cash in store           04:39 PM, 20th Mar                   Shivani                    We are sorry we need you bank statement in order to investigate your case.           04:41 PM, 20th Mar                   Shivani                    Kindly share you bank statement on [email-masked]           04:41 PM, 20th Mar                     Galloping  Wayfarer                    How can I share my personal stuff           04:42 PM, 20th Mar                   Shivani                    We sincerely apologise for that however, we are unable to help you further.           04:44 PM, 20th Mar                   Shivani                    We request you to please hide the transaction which you do not want to share with us.           04:44 PM, 20th Mar                     Galloping  Wayfarer                    Okay           04:45 PM, 20th Mar                   Shivani                    Is there anything else I can help you with?            04:45 PM, 20th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           04:48 PM, 20th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:48 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/547932