Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 20 Mar 2020 12:19:04 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: ltr">Good afternoon </div>
<div style="direction: ltr">I know that the item ( mustela hydre face cream ) is unreturned, but I want to return other item with is the baby walker.</div>
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<div>On 20 Mar 2020, at 2:46 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Wadeema,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>With reference to order number #9772796941<br><br>We sincerely apologise for the inconvenience caused to you.</div>
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<div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
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<div> As per the policy, the products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/547105