Subject: Ticket Assigned - Conversation with Dancing Heart
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 20 Mar 2020 11:21:25 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dancing  Heart Dancing  Heart                    Hi           03:09 PM, 20th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:10 PM, 20th Mar                     Dancing  Heart                    Shivani can I send my mom to receive the click and connect instead of me           03:10 PM, 20th Mar                     Dancing  Heart                    I can give you her name and details           03:10 PM, 20th Mar                   Shivani                    Yes, you can send anyone to collect the order on your behalf.           03:11 PM, 20th Mar                     Dancing  Heart                    What they need to show as id           03:11 PM, 20th Mar                   Shivani                    However, she need to bring the her 

1. The confirmation email, the text message  2. Identification. This should be either:
- Valid Identity Card.
- Valid driver's license or passport featuring a current photograph.           03:12 PM, 20th Mar                     Dancing  Heart                    hers right?           03:12 PM, 20th Mar                   Shivani                    Yes, her ID           03:13 PM, 20th Mar                     Dancing  Heart                    Thanks shivani           03:13 PM, 20th Mar                   Shivani                    You're most welcome.           03:14 PM, 20th Mar                     Dancing  Heart                    Can we go and collect the click and connect order or no?           03:14 PM, 20th Mar                   Shivani                    Is there anything else I can help you with?            03:14 PM, 20th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           03:14 PM, 20th Mar                     Dancing  Heart                    is there any change due to the covid19           03:14 PM, 20th Mar                     Dancing  Heart                    7672602360           03:15 PM, 20th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:15 PM, 20th Mar                   Shivani                    Thank you for holding up            03:18 PM, 20th Mar                   Shivani                    We can see that your order is ready for pick up at store.'           03:18 PM, 20th Mar                   Shivani                    We request you to please her to collect the order.           03:18 PM, 20th Mar                   Shivani                    Is there anything else I can help you with?            03:18 PM, 20th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:19 PM, 20th Mar                     Dancing  Heart                    Okay           03:20 PM, 20th Mar                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           03:21 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/547654