Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 20 Mar 2020 11:16:27 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:58 PM, 20th Mar                   Bot                   Hi again!           02:58 PM, 20th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:59 PM, 20th Mar                     User                    i am trying to process order and i tried to pay apple pay and debit card           02:59 PM, 20th Mar                     User                    both are attempting failed           02:59 PM, 20th Mar                     User                    How i can buy online !           02:59 PM, 20th Mar                     User                    Thx           02:59 PM, 20th Mar                   Shivani                    We request you to please share the screenshot of the issue so that we can assist you.           03:00 PM, 20th Mar                     User                    
  I will send u the mag           03:02 PM, 20th Mar                     User                    Sorry, your payment didn’t go through. Please try again or use Cash on Delivery at https://maxfashion.app.link/e/DCtUr6Au04. Please contact your bank if any amount has been debited.           03:02 PM, 20th Mar                     User                    This is what i get each time           03:02 PM, 20th Mar                     User                    both apple pay and card           03:02 PM, 20th Mar                   Shivani                    We request you to please put the correct details or try another payment method.           03:03 PM, 20th Mar                     User                    Its right details i have processed many payments since morning !           03:04 PM, 20th Mar                     User                    Do u have bug in the system ?           03:04 PM, 20th Mar                     User                    Can i have it cash on delivery then with no extra charge           03:05 PM, 20th Mar                     User                             03:05 PM, 20th Mar                   Shivani                    We request you to please clear the cache pr cookies of your browser or app and then try again.           03:05 PM, 20th Mar                     User                    This is the screenshot it is impossible apple pay with no wrong details from my side           03:06 PM, 20th Mar                   Shivani                    The delivery is free on orders of SAR 200 and above. If your total order value is less than SAR 200, you will be charged SAR 18 for delivery.

There will be an additional service charge of SAR 18 on all Cash on Delivery orders.

Your delivery charges will be displayed during the checkout process.           03:06 PM, 20th Mar                     User                    My order is 315 !!!!!           03:06 PM, 20th Mar                   Shivani                    Kindly use another card.           03:07 PM, 20th Mar                     User                    Thx i didnt get any help im only losing time           03:07 PM, 20th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           03:07 PM, 20th Mar                     User                    I don't want apology i need assistance to place order !!!  Can assist otherwise lets close this chat and confess that you have bug and thats it           03:08 PM, 20th Mar                   Shivani                    We would forward your issue to our concern team and will update you once we will any update from them.           03:09 PM, 20th Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           03:09 PM, 20th Mar                     User                             03:10 PM, 20th Mar                     User                    Another error !!!!!           03:10 PM, 20th Mar                     User                    [email-masked]           03:11 PM, 20th Mar                   Shivani                    Thank you for the email.           03:12 PM, 20th Mar                   Shivani                    We will forward you issue to our team.           03:12 PM, 20th Mar                     User                    Ok           03:13 PM, 20th Mar                   Shivani                    We will get back to you once we will get any update from our team.           03:16 PM, 20th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:16 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/547637