Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 20 Mar 2020 09:29:36 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div><div dir="auto">Dear sirs,</div></div>
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<div dir="auto">Im not trying to return the product because i didnt like it! </div>
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<div dir="auto">I received it assembled it, and it was broken. </div>
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<div dir="auto">Basically you are selling us damaged goods. And you are responsible for that.</div>
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<div dir="auto">My only option is to go to social media and get advice on how to resolve this matter.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 20 Mar 2020 at 1:12 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Mazen,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>With reference to order number #9773188608</div>
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<br>We sincerely apologise for the inconvenience caused to you.</div>
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<div>We would like to inform you that the item you are trying to return comes under the category of non-returnable products.</div>
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<div>As per the policy, (Juniors Lake Rocking Walker) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div>However, we request you to please contact to the manufacturer of the item and they would be happy to help you.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/546896